Technical Support

ABOUT WEB HELP DESK

Using WebHelpDesk is the best way to get assistance with technology-related issues. It is designed to route your problem type to the technician best skilled at solving the problem. It serves as our official "to do" list as we visit buildings. Bottom line, if it's not submitted to WebHelpDesk, it's not on our radar.

SUBMITTING A HELP TICKET

1. Using Internet Explorer, go to https://secure.webhelpdesk.com/cgi-bin/WebObjects/HostedHelpdesk.woa/wa?id=53 This can be done from any computer on the Internet. If the problem you are reporting about is "not getting an Internet connection", use a different computer to report the problem.
2. Click on the "Web Help Desk" icon. Provide your username and password to log into the WebHelpDesk system. Your username & password are the same as your windows login.
3. Provide a problem type, subject, and a detailed problem description. Depending on the problem type selected, clicking on the "Continue" button will either submit the ticket or move to the "Model and Location" screen.
4. If "Model and Location" are required, use the drop down menus to select your type, model, location, and room. Depending on the problem type, these fields may be required.
5. Clicking "Save" will submit the ticket.

VIEWING/CHANGING/UPDATING A HELP TICKET .:. HELP HISTORY

After submitting the initial ticket, if you need to view/change/update the status of the ticket or if we ask you to provide further information, you need to log back in and use "Help History" to update the existing ticket.

To view/change the details of a help request, click on its hyperlinked job number. Jobs with status "Open" or "Pending" may have Client Notes added. An "Open" or "Pending" request can be cancelled by clicking on the cancel hyperlink.